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Commonly-Asked Financial Policy Questions

For your convenience, we have answered a variety of commonly-asked financial policy questions. If you need further information about any of these policies, please ask to speak with one of our Business Office Representatives.

If You Have

You Are Responsible For

No Insurance / Private Pay: Payment is expected in full at the time of service.
Motor Vehicle Accidents: Southwest Shoulder Elbow and Hand Center, PC does not file insurance claims for motor vehicle accidents. Payment is expected in full at time of service.
Commercial Insurance: We will file all claims to your insurance plan. Your plan indicates the amounts that the patient is responsible for, including co-pay, co-insurance, deductibles, and any non-covered services. We will collect for any charges not covered by plan at the time of service.
Medicare: We will file all claims to Medicare and rely upon your Medicare Coordination of Benefits (COB) for forwarding to any secondary insurance. It is your responsibility to ensure Medicare has the correct forwarding information. We will collect for any charges not covered by Medicare and your secondary insurance, i.e. co-pay, at the time of service.
Worker's Compensation: If our office has received your claim information and authorization no payment is necessary at the time of the visit. If claim information and/or authorization has not been received payment in full is requested at the time of service.
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